Refund policy

Last updated: October 26, 2026

Returns and cancellations

Due to the nature of our products, returns on the items in your order cannot be accepted.

If you are not 100% satisfied with your order, contact us to ask about refund options.

You can request cancellation or removal of items from your order for 15 minutes after the order is placed.

How to start a return or cancellation

To start a cancellation request, contact us.

Damages and issues

Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.

Refunds

We will notify you after you contact us with your issue and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.

If you do not see your refund within a reasonable period of time since your refund was approved, contact us.

This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.

Contact

To request a cancellation, inquire about a refund, or report damaged items, please contact us at info@eatchicky.com or use the contact details in our contact information policy.